Our Terms and Conditions
If you've read through our site you'll know by now that we like to keep things nice and simple - and so are our terms & conditions:
The Contract
When you click to buy an item, and pay your hard-earned money we contract to build the bracelet you have selected and post it to you via the shipping method you have selected and paid for. And that's all there is to it, end of contract.
Delivery
When we post, we obtain a tracking number and that is a proof of posting. If your item doesn't arrive, the tracking number is your evidence to make a claim against Royal Mail. But we have very, very rarely ever had an issue with Royal Mail delivery, and we will fully support you in your claim against them.
Consumer Rights
All of your consumer rights remain intact.
Aftercare & Repair
Our Aftercare and Repair services are offered to you - free of charge except postage - in addition to our contract because our customers come first - you are our business.
Photographs & intellectual property
Unlike other sites which try to prevent you using or sharing their pictures we ENCOURAGE you to share! If you love our work, share and share again - but we would like you, if you would, to share the versions of our work from our Instagram or Facebook pages - but only because those versions carry our logo, and it will be easier for your contacts to find us. If you love us - share us.
Liability
Like any item which contains small component parts, a broken bracelet and small beads can be a choke hazard to animals and small children. They can also be a trip hazard to older people, so please take care of your bracelet. We ship you a complete stretch bracelet, but we don't accept liability for any accidents or injury which might occur after our contract is complete. Some people may have an allergy (sometimes without being aware of it) to particular metals. We make no claims for our metals to be 'zinc-free', 'lead-free' etc, so we don't accept liability for any rare allergic reaction to our components.
Privacy Policy
Here at Rock-and-Crystal we are committed to ensuring that your privacy is protected and your personal information is secure.
Our policy below sets out how we collect information and what we do with it.
The information we collect about you…
When you place an order through our website, we collect personal information such as your name, email address, payment method, billing address and delivery address which allows us to process your order.
We may also collect technical information about the use of our website. This includes date and time, products you viewed or searched for, IP address, operating system and device information, date and time of any requests you make.
How we collect your data…
We may collect personal data about you in the following ways:
Personal Information – the information you give us when you:
Place an order on our website
Contact us with an enquiry
When you log in to our website via social media
Create an account on our website
Technical information
Technical data such as items you have added to your basket is collected using Cookies
Statistical data regarding your browsing pattern collected using third parties such as Google.
How we use your data…
We will only collect and process your personal data where we have a legal basis to do so.
We will only collect personal data from you when:
we have your consent to do so, or
we need your personal data to perform a contract with you (for example, to process a payment from you, fulfil your order or provide customer support)
Marketing…
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. You can edit your marketing preferences, or choose to opt out at any time, either by pressing the unsubscribe button at the bottom of the email or by emailing us at [email protected].
Web cookies…
Our site may use cookies to help recognise you as a repeat customer as well as to keep track of your cart content and previous purchases.
Most browsers are set up to automatically accept cookies, however you may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our site may not function properly.
How we protect your information…
We will NEVER pass personal information that you provide to us to third parties.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.
Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your payments…
Your payment details are processed via Square Payments, Apple Pay, Android Pay or PayPal. No payment details are stored or accessible by us.
Your acceptance of these terms…
By using www.rock-and-crystal.com you signify your acceptance of this Policy and our Terms and Conditions.
This site must only be used for lawful purposes only.
You have the following rights…
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you want to exercise your rights, have a complaint to make, or have a question please email [email protected] or use our Contact page.
Contacting us…
If you wish to contact us please use our Contact page where you can send us a message.
Our policy below sets out how we collect information and what we do with it.
The information we collect about you…
When you place an order through our website, we collect personal information such as your name, email address, payment method, billing address and delivery address which allows us to process your order.
We may also collect technical information about the use of our website. This includes date and time, products you viewed or searched for, IP address, operating system and device information, date and time of any requests you make.
How we collect your data…
We may collect personal data about you in the following ways:
Personal Information – the information you give us when you:
Place an order on our website
Contact us with an enquiry
When you log in to our website via social media
Create an account on our website
Technical information
Technical data such as items you have added to your basket is collected using Cookies
Statistical data regarding your browsing pattern collected using third parties such as Google.
How we use your data…
We will only collect and process your personal data where we have a legal basis to do so.
We will only collect personal data from you when:
we have your consent to do so, or
we need your personal data to perform a contract with you (for example, to process a payment from you, fulfil your order or provide customer support)
Marketing…
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. You can edit your marketing preferences, or choose to opt out at any time, either by pressing the unsubscribe button at the bottom of the email or by emailing us at [email protected].
Web cookies…
Our site may use cookies to help recognise you as a repeat customer as well as to keep track of your cart content and previous purchases.
Most browsers are set up to automatically accept cookies, however you may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our site may not function properly.
How we protect your information…
We will NEVER pass personal information that you provide to us to third parties.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.
Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your payments…
Your payment details are processed via Square Payments, Apple Pay, Android Pay or PayPal. No payment details are stored or accessible by us.
Your acceptance of these terms…
By using www.rock-and-crystal.com you signify your acceptance of this Policy and our Terms and Conditions.
This site must only be used for lawful purposes only.
You have the following rights…
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you want to exercise your rights, have a complaint to make, or have a question please email [email protected] or use our Contact page.
Contacting us…
If you wish to contact us please use our Contact page where you can send us a message.
End of legal stuff
And that's it. No attempting to bamboozle you with legal jargon - just a simple and honest agreement to honour our commitments.